Empowering financial independence through personalised support

 

This client has shared their experience in receiving support from Atifa Khanom, a Reaching People advisor. The client says: “Atifa has been supporting me since last year. She’s helped me with my benefits such as my pension and my personal independent payment. 

 

“She’s also helped me to sort out my electricity bill and investigated the tariffs to see where I can save some money. I had issues with my meter readings, and she helped me correct them and give the details to British Gas.” 

 

 

The client reflects on how the invaluable support given by their advisor has immensely helped them and made them feel more confident about their future saying: “Atifa’s support has helped me sort out my PIP until 2029 and this has allowed me to relax about the benefit and not stress. 

 

“Looking into my energy bills has helped me to make sure that I’m paying the correct amount and not overpaying for what I’m using. I can save money on my bills which is extremely helpful in the cost-of-living crisis. 

 

“Atifa supported me with making the calls and logging things online for me. I find that difficult as I am not good with technology.” 

 

 

The client acknowledges that without their advisor they “would’ve had to speak to Wesley Hall and get booked onto the weekly Citizens Advice meetings but sometimes it is over a week before any appointments are available. 

 

“I am very thankful that Atifa has been there to support me with issues that I have come to her with. She’s helped me with PIP even though that isn’t something she usually helps with,” the client concludes.